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Terms & Conditions

Last updated: 26.06.2018


This Terms & Conditions is based on our Data Protection Impact Assessment carried out on vitanord.eu and its subdomains


Thank you for visiting vitanord.dk, owned and operated by VTKG Nordic AB. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this Vitanord site.


Currently we are selling only on the EU market.


VITAMINS ARE FOOD


Vitamins are not medical treatment, they are just foods and dietary supplements. Vitanord, it’s staff members and other companies and individuals associated with Vitanord and this website are not medical professionals. The website and its products are not associated with curing illnesses.


If you have any medical condition that needs treatment contact your health care professional.


THE INFORMATION WE COLLECT


On this site, you can order products, enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as our online newsletters, or participate in one of our online forums or communities. The types of personally identifiable information that may be collected at these pages include: name, address, email address.


At some other Vitanord sites, you can submit information about other people. For example, you might submit a person’s name and email address to send an electronic greeting card and, if you order a gift online and want it sent directly to the recipient, you might submit the recipient’s name and address. The types of personally identifiable information that may be collected about other people at these pages include: recipient’s name, address, email address and telephone number.


At certain parts of some of our sites, only persons who provide us with the requested personally identifiable information will be able to order products, programs and services or otherwise participate in the site’s activities and offerings.


We also may collect certain non-personally identifiable information when you visit many of our web pages such as the type of browser you are using (e.g., Safari, Chrome), the type of operating system you are using, (e.g., Windows or Mac OS-X) and the domain name of your Internet service provider (e.g., UPC or Telecom).


HOW WE USE THE INFORMATION


We may use the information you provide about yourself to fulfill your requests for our products, programs, and services, to respond to your inquiries about offerings, and to offer you other products, programs or services that we believe may be of interest to you, if you opted-in.


We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or when we make changes to subscriber agreements, to fulfill a request by you for an online newsletter or to contact you about your account with us.


We use the information that you provide about others to enable us to send them your gifts or cards.


If you choose to submit content for publication (e.g., a “letter to our editors”), we may publish your username and other information you have provided to us.


The information we collect in connection with our online forums and communities is used to provide an interactive experience. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you products, programs or services for those who opted-in.


We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage.


We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency’s request.


Agents and contractors of Vitanord who have access to personally identifiable information are required to protect this information in a manner that is consistent with this Privacy Notice by, for example, not using the information for any purpose other than to carry out the services they are performing for Vitanord.


COLLECTION OF INFORMATION BY THIRD-PARTY SITES AND GOOGLE


Some of our sites contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices, as we have no control over information that is submitted to, or collected by, these third parties.


Vitanord sites sometimes may offer contests, sweepstakes or promotions that are sponsored by or co-sponsored with identified third parties. By virtue of their sponsorship, these third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the contest, sweepstakes, or promotion. Vitaking has no control over the third-party sponsors’ use of this information. The Vitanord.dk site will notify you at the time of requesting personally identifiable information if third-party sponsors will obtain such information.


We use “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.


Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.


If you choose, you can opt out by turning off cookies in the preferences settings in your web browser. For more information on Google Analytics, please visit Google Analytics.


COOKIES


To enhance your experience with our sites, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.


We use cookies to understand site usage and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas and enable you to use shopping carts on our sites. We also may use cookies to offer you products, programs or services.


OUR COMMITMENT TO SECURITY


We have put in place appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.


GDPR compliance


We collect only the minimal set of personal data that is required to deliver your order to you. We collect your physical address/delivery address for delivery, invoicing and tax purposes. We DO NOT collect your credit card data! All payments are proccessed securely by Quickpay.net.


We collect your email because we need to contact you regarding your orders, the status of the services, important functionality updates and, where you have consented to receive such communications, contact you with newsletters and promotions. We use cookies because they make it possibly the „Shopping Cart” function but we do not use cookies to geather any personal data for marketing purposes.


We don’t use any of the data collected for profiling or other secondary purposes and we do not sell it to anyone.


All our websites are hosted by SiteGround which is GDPR Compliant as well.


We use a third-party data proccessor: MailChimp to proccess customer emails for us, and only for with the approval of the customer. The customer can always unsubscribe from our mailing list anytime. MailChimp is also GDPR Compliant.


You have the right to ask for a complete report of the data we store about you. You can find under "GDPR Tools" - accessible after login. (Personal Data Report Request)


All data we need for delivering your package is handled solely by appointed Vitanord members whos jobs are to properly address your package so it arrives at your desired delivery address.


Your Right To Be Forgotten


Under the GDPR every customer could request “to be forgotten”, meaning all their data has to be deleted and never used again, except in certain circumstances, which may include having to keep processing your personal information to comply with a legal obligation. An example of such obligation is the requirement to keep a copy of all invoices to comply with financial and tax legislation.


TAX


VTKG Nordic AB is registered in Sweden


PAYMENTS


We use 3rd party secure payment processor to pay with credit/debit card payment. These are secure sites and process your payment for us.


DELIVERY


We use the Danish or Swedish Postal service to deliver our product to you. Within Denmark and Sweden we deliver the product within 3-5 working days. Outside of Denmark international shipment times apply.


RETURN / REFUND


In case you do not receive the ordered goods from us we will refund the money paid. You have 14 days to change your mind on any purchase. If you would like to return the goods, you need to send it back to us on the below postal address. We only take back unopened packages. Once the package arrives back to us we will refund the money to your account.


Return address:


VTKG Nordic AB
Kristinebergsvägen 54,

23837 Oxie

Sweden